Return & Refund Policy

We accept returns within 15 days of delivery. To qualify, the item must be unused, uninstalled, and in its original packaging — please make sure to keep the packaging. The product must be in resalable condition with all original parts, manuals, and accessories included.

The following items cannot be returned:

• Custom-order products (see Special Orders below)
• Painted or modified items
• Products that have been installed, used, damaged, or altered after delivery
• Chemicals and chemical-based products
• Clearance or final sale items, if marked as such — we will state the return option on the product page

Products ordered specifically for a customer as a special order may be returned only with prior approval from Chief Camper and are subject to a 30% special order return fee. Custom-made or made-to-fit products are non-returnable.

Please inspect your order immediately upon delivery.

• Damaged items must be reported within 7 days of delivery
• Incorrect items or missing parts must be reported within 7 days of delivery

Please include your order number, a description of the issue, and photos of the product and packaging (if applicable).

All returns require prior approval from Chief Camper. Please contact our Customer Service team at support@chiefcamper.com to obtain a Return Authorization (RA) before returning any merchandise.

Returns sent without a valid Return Authorization will be refused.

Chief Camper holds the right to charge restocking fees if needed. We typically don’t, however in some cases we will charge 30% to help offset processing, handling, and restocking costs. Returned items are inspected before any refund is approved.

Once your return has been received and inspected, we will notify you of the approval status. Once approved, your refund will be issued to your original method of payment.

Please allow several business days for your financial institution to process the refund after it has been issued.

You may be assessed a charge for missing packaging, missing pieces, or missing parts. This amount may be deducted from your refund.

Returned items that were originally shipped free of charge may be subject to a deduction for outbound shipping charges. If you paid return shipping, that return shipping cost may also be deducted from any refund issued, unless we made a material error in processing your order.

A return is not the same as a warranty claim. Installed items are not returnable for refund — but a defective item may still have warranty or exchange options depending on the manufacturer and product.

For example: if you install a water heater and it doesn’t work, it can no longer be returned for a refund, but you should contact us right away. We will determine the correct warranty or return process for your situation. In most cases we will contact the manufacturer on your behalf; if the manufacturer requires the customer to contact them directly, we will guide you through that process.

In some cases, manufacturers choose to handle warranty and defective item claims directly with the customer. If that applies, we will help guide you toward the correct next step where possible.